Returns & Exchange
- Email us (taracollective.au@gmail.com) within 3 days from the date of receiving the order for faulty items. If you are purchasing for someone else as a gift, please do check the jewellery upon receiving first.
- We can offer a refund/exchange when accompanied by the original jewellery box and the sale confirmation email within 14 days from the date of delivery. Please email taracollective.au@gmail.com
- We do not offer refund/exchange for the following condition:
- Earrings for hygienic regulations
- Items that have been worn or altered.
- After 14 days from the date of delivery (according to the tracking)
* Orders placed with a promo code or during a sale can only be exchanged, or refunded as store credits.
Refund/exchange will not be processed until the items are successfully delivered to us.
- TARA COLLECTIVE reserves the right to refuse any returns if it doesn't meet our policy. If the return is deemed unacceptable, it will be returned to the customer at the customer's own expense
- If the return is eligible, refunds will be applied back to the original form of payment, excluding shipping costs.
For return or refund enquiries please email taracollective.au@gmail.com
We try our best to accept all items returned to us, however, in the event that an item is returned in a condition not satisfied by the criteria above, we will send it back to you and this may result in additional costs.
